Last Updated: 21.05.2018
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “website information.”
We collect website information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit Allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Mobile Software Applications Information
When you use a Keen Ltd mobile application, we may automatically receive certain information about your mobile device and use of the Keen Ltd application. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name and surname, billing address, shipping address, payment information (including Stripe, PayPal, Apple Pay, Google Pay or Amazon Payment), email address, and phone number.
We refer to this information as “Order Information.”
2. How do we use your Personal Information?
We use the Personal Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping by logistics companies and providing you with invoices and/or order confirmations). Additionally, we use this Personal Information to:
- a) Personalize your experience
- b) Your information helps us to better respond to your individual needs.
- c) Improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
Improve customer service
Such information helps us to more effectively respond to your customer service requests and support needs. We use emails and live chat as tools to communicate with our customers.
Process transactions and fulfilment
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested or in connection with the sale of Keen Ltd or substantially all of its assets.
Administer a contest, promotion, survey or other site feature
From time to time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Send periodic e-newsletters
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. If you have specifically signed up for our periodic newsletter updates with your consent, we shall send frequent emails to the provided email account. You can opt out or edit your data in every email received conveniently and with immediate effect.
3. Sharing Your Personal Information
Keen Ltd does NOT share, sell, rent or trade information (unless it has been anonymized or de-identified) with third parties for their own promotional purposes, and will only share information as outlined below or with your consent. We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store—you can read more about how WooCommerce uses your Personal Information here: Woocommerce.com/privacy-policy/
We use third party service providers to offer or facilitate services on our behalf, such as a shipping company to fulfil orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you order products from Keen Ltd., we will share your information as necessary for such third party services providers to provide the applicable service to us or on our behalf. These third parties are prohibited from using any identifying information about you for promotional purposes.
If you submit your video or other content to Keen Ltd, we may publish it on the Keen Ltd website or applications – such as Instagram – along with certain information about you, e.g., your first and last name or your username, if we have your written consent. Information that we collect is considered a business asset. As a result, if we go out of business, enter bankruptcy, or if we are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of our assets, your information may be disclosed or transferred to a third party acquirer in connection with the transaction. We reserve the right to access and disclose your information when we believe in good faith that such disclosure is necessary to:
(a) Enforce legal rights and comply with the law;
(b) Comply with an order from a government entity or other competent authority,
(c) prevent or address potential or actual injury or interference with our rights, property,
operations, users or others who may be harmed or may suffer loss or damage;
(d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order,
or legal process served on Keen Ltd.
We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements. We can also disclose your information in order to apply or enforce our terms and conditions or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent or prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction).
You will be notified when any identifying information about you is collected or shared by any third party that is not our service provider, so you can make an informed choice as to whether to share your information with that party. If you do not wish to have your information shared and want to opt out from receiving further communications from any third party that is not our agent or service provider, please contact that third party directly
4. Online Advertising and Analytics
We may use third-party web analytics services on our web solutions, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically- Collected Information section above to help us analyse how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.
We do not serve third party advertisements to you while using Keen.com.mt. However, we do work with website analytics and advertising partners, including Google and Facebook, to deliver Keen Ltd advertisements on third party publisher websites – these partners may set cookies on your computer’s web browser. These cookies allow our partners to recognize your computer so that the ad server can show you Keen Ltd advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using Keen.com.mt.
In this way, ad servers may compile anonymous, de-identified information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements and actions performed on subsequent visits to Keen.com.mt. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows Keen Ltd to optimize the performance of our advertising campaigns and the usability of our website.
Do Not Track
5. Data Retention
When you send an inquiry through the Site, we will maintain your Personal Information for our records unless and until you ask us to delete your Personal information excluding Order Information.
6. How Do We Protect Your Information?
The security of your information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information based on its sensitivity. Despite our best efforts, however, no security measures are completely impenetrable.
7.1. What Are Cookies
For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http://www.allaboutcookies.org.
Login related cookies
This site offers email and newsletter subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. Orders processing related cookies this site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
7.3. Third party cookies
Google Analytics (Analytics)
Google Adwords (Advertising)
We use Google Adwords to target advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by: https://www.google.com/settings/ads/anonymous
Google Tag Manager (Analytics)
Zendesk (Live Chat)
Facebook (Analytics & Advertising)
We use Facebook as a medium to talk to customers and to measure the effectiveness of our advertising campaigns. You can opt out of targeted advertising by: https://www.facebook.com/settings/?tab=ads
We use LinkedIn as a medium to talk to customers and to measure the effectiveness of campaigns.
We use Twitter as a medium to talk to customers and to measure the effectiveness of campaigns. MailChimp We use MailChimp to send email campaigns to our subscribers. You can unsubscribe from our emailing platform.
7. 4. Cookies Use When You Use Mobile Devices
We may obtain or receive information about your device, our apps, or other apps. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.
7.5. How can you control cookies?
You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.
Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:
Microsoft Internet Explorer
Account related cookies
7.6. More Information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information than you can contact us through one of our preferred contact methods:
– Email: [email protected]
– By visiting this link: https://www.keen.com.mt/contact-keen
– Data Protection Officer:
Keen Ltd – Triq L-Industrija,
Xewkija – XWK3000
8. Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
9. Third Party Services
11. Your Consent
13. Your Access To and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us using the contact information provided below.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the details provided below:
Data Protection Officer
Keen Ltd – Triq L-Industrija,
Xewkija – XWK3000